TotalAV has become a popular antivirus and system optimization tool, offering users a wide range of security features and performance boosters. However, whether you’re looking to switch to another service, reduce monthly costs, or simply no longer need the protection, knowing how to effectively cancel your TotalAV subscription is essential. Fortunately, the process isn’t overly complicated when you follow the right steps.
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To cancel your TotalAV subscription, you can do so by logging into your online account dashboard or contacting their customer support. Be sure to cancel at least 24–48 hours before the renewal date to avoid being charged. Take note of any trial or auto-renewal terms, as these can result in unexpected billing. Follow the step-by-step guide below to ensure a smooth cancellation process.
Understanding Your TotalAV Subscription
Before you jump into canceling your subscription, it’s important to understand what type of plan you have and how TotalAV manages renewals. Like many antivirus companies, TotalAV often uses an automatic renewal policy. This means if you signed up for a trial or one-year plan, it’s likely set to auto-renew unless you take steps to stop it.
TotalAV also offers several types of services or features, including:
- Antivirus and malware protection
- System optimization tools
- VPN services
- Password management features
Some of these features may be bundled under one plan or billed as add-ons, which is why it’s important to review your subscription details before proceeding with the cancellation.
Step-by-Step Guide to Cancel TotalAV Subscription
Step 1: Log In to Your TotalAV Account
The easiest way to manage your subscription is through the TotalAV website on a desktop or mobile browser. Start by visiting the official site:
- Go to https://www.totalav.com/login
- Enter your email and password associated with your TotalAV account
- Once logged in, navigate to your dashboard or account settings
Step 2: Access Your Subscription Settings
From your account dashboard:
- Click on the profile icon or your name, typically located at the top-right corner
- Select “My Account” from the drop-down menu
- Look for the “Billing” or “Subscriptions” tab
- You should see your current subscription plan along with options to manage or cancel it
If you’re unsure what plan you’re on, this section will usually display the name, features, and renewal date.
Step 3: Cancel the Automatic Renewal
To avoid future billing, you must turn off the auto-renewal setting. Here’s how:
- Click on the option to “Manage” or “Cancel” subscription
- Select “Disable Auto-Renewal”
- Follow the on-screen prompts. They may ask for confirmation or offer distractions like discounts to stay subscribed—stay focused if you’re sure you want to cancel.
- You should receive a confirmation email shortly after the cancellation is processed.
Step 4: Confirm Your Cancellation
It’s crucial to confirm that your cancellation went through by doing the following:
- Check your email inbox for a confirmation message with a cancellation reference ID
- Revisit your account page to ensure the auto-renewal option is now disabled
- Take screenshots of your cancellation screen confirmation as a backup
If you don’t receive confirmation, reach out to customer service to verify that your cancellation was successful.
Alternative Cancellation Method: Contacting Customer Support
If navigating the site proves difficult or you can’t access your online dashboard, you can also cancel by contacting TotalAV’s customer support team.
Here are your options:
- Email: support@totalav.com
- Live Chat: Available on the website, generally during business hours
- Phone: Call the support number listed in your country on their Contact Page
When reaching out, be sure to have the following handy:
- Your account email address
- Order reference number or invoice
- Method of payment used during the purchase
Support agents may prompt you to give a reason for cancellation (optional), and might offer a special rate to stay subscribed. If you’re firm about canceling, politely decline and ask for a confirmation of subscription termination.
Common Issues Users Encounter When Canceling
Cancelling a subscription may seem straightforward, but users sometimes face unexpected issues. Here’s a quick list of potential challenges and how to resolve them:
- Not Receiving Confirmation Email: Check your spam or junk folder, and ensure the email address you registered with is still active.
- Charged After Cancellation: If this happens, contact customer support immediately with your confirmation details to request a refund.
- Canceled too late: Always try to cancel at least 48 hours before the expected renewal date to avoid being billed.
How to Request a Refund
TotalAV advertises a 30-day money-back guarantee, which means you may be eligible for a full refund if your request falls within that window.
- Visit the Contact Page
- Reach out via email, phone, or live chat and clearly state that you’re requesting a refund
- Include your original purchase info: order ID, date of purchase, and payment method
- Ask for confirmation once the refund is processed
Refunds usually take 5–10 business days to reflect back into your bank account or credit card.
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How to Prevent TotalAV from Recharging You in the Future
Even after cancellation, it’s wise to keep an eye on your bank statements around the time your subscription would have renewed. Here are additional steps to take:
- Remove your payment method from the account (if the option is available)
- Set a calendar reminder a few days before your next supposed billing date
- Use third-party payment services like PayPal that allow you to manage recurring payments manually
If you notice an unwanted charge in the future, act promptly by reaching out to customer support for resolution and a possible refund.
Final Thoughts
Canceling a TotalAV subscription doesn’t have to be a frustrating experience. By following this guide, you can disable auto-renewal, contact support if needed, and secure your refund if eligible. Always keep thorough records of your cancellation and be proactive in managing any recurring subscriptions across services.
As more security software companies adopt automatic renewal models, keeping yourself informed and organized ensures you’re never caught off guard by unexpected charges. TotalAV offers a robust set of features, but if you’re ready to move on, we hope this guide made the transition a little easier.
